contact greatbear

Please appreciate that to protect public health during the COVID-19 pandemic, we are not travelling to the studio every day at the moment, so may not be able to respond to enquiries as swiftly as usual. It is safe to send material by courier and Royal Mail. We are still working and responding to all enquiries.

For any tape restoration, preservation and digitising enquiries and questions, please feel free to contact us by phone on 0044 (0)117 985 0500, or by email using the form below:

Your Name (required)

Your Email (required)

Your Contact Telephone Number (optional)

Message Subject (optional)

Your Message (required)

Image Upload - max image size 4MB (optional)

How did you find out about us? (required)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Tape Assessment Form

If you'd like to send in any tapes you have for assessment, feel free to download and print our tape assessment form here:

Greatbear Customer Tape Assessment Form

Non-Disclosure Agreements (NDAs)

Greatbear often transfer material that our customers consider sensitive or confidential. We regularly work under Non-Disclosure Agreements.

Insurance and damage

In the eyes of insurance companies, the value of recordings made on obsolete analogue and digital formats is undefinable unless documented in a previous transaction.

General insurance cover is therefore unavailable for the tapes we digitise.

Customers send us their material on the basis that Greatbear Audio & Video Digitising will not be liable for any loss or damage to the tapes.

We do recognise, of course, that your tapes are likely to have immense personal value to you. If appropriate, we recommend you acquire Specialist Insurance Cover before sending us your tapes.

Other useful information

Click here to download a PDF of the Greatbear Analogue and Digital Media 'informercial.'

If you'd like to know more about what happens to your tape when you send it to us, visit our audio transfer and video transfer pages

Personal visits

Personal visits are very welcome but please call us on 0044 (0)117 985 0500 before your intended visit to arrange a time.

Please note the Greatbear studio is situated up a flight of stairs and there is no lift. It is therefore inaccessible if you are a wheelchair-user or find it difficult to use stairs. If you require assistance to visit Greatbear, please let us know when you plan to arrive and we can arrange to meet you downstairs at The Coach House.

Greatbear Audio & Video Digitising
Unit 26, The Coach House,
2 Upper York St.
Bristol, BS2 8QN

0044 (0)117 985 0500